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English For Everyone: Business English Level 1

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  1. Unit 1: Meeting New Colleagues
    10 Practices
  2. Unit 2: Everyday work activities
    10 Practices
  3. Unit 3: Vocabulary (Countries and continents)
    2 Practices
  4. Unit 4: Business around the world
    13 Practices
  5. Unit 5: Vocabulary (Office equipment)
    2 Practices
  6. Unit 6: Asking questions at work
    13 Practices
  7. Unit 7: Exchanging details
    8 Practices
  8. Unit 8: Skills and experience
    8 Practices
  9. Unit 9: Vocabulary (Jobs and employment)
    2 Practices
  10. Unit 10: Choosing a job
    6 Practices
  11. Unit 11: Describing your workplace
    6 Practices
  12. Unit 12: Vocabulary (money, pay, and conditions)
    3 Practices
  13. Unit 13: Personal qualities
    11 Practices
  14. Unit 14: Describing your job
    13 Practices
  15. Unit 15: Workplace routines
    9 Practices
  16. Unit 16: Vocabulary (routines and free time)
    2 Practices
  17. Unit 17: Hobbies and habits
    8 Practices
  18. Unit 18: Past events
    6 Practices
  19. Unit 19: Dates and times
    6 Practices
  20. Unit 20: Career history
    8 Practices
  21. Unit 21: Company history
    9 Practices
  22. Unit 22: Vocabulary (making arrangements)
    3 Practices
  23. Unit 23: Taking about your plans
    10 Practices
  24. Unit 24: Giving opinions
    8 Practices
  25. Unit 25: Agreeing and disagreeing
    7 Practices
  26. Unit 26: Health and safety
    6 Practices
  27. Unit 27: Suggestions and advice
    5 Practices
  28. Unit 28: Giving a presentation
    8 Practices
  29. Unit 29: Rules and requests
    10 Practices
  30. Unit 30: Vocabulary (work idioms)
    3 Practices
  31. Unit 31: Discussing issues
    10 Practices
  32. Unit 32: Apologies and explanations
    8 Practices
  33. Unit 33: Tasks and targets
    10 Practices
  34. Unit 34: Dealing with complaints
    9 Practices
  35. Unit 35: Vocabulary (transportation and travel)
    2 Practices
  36. Unit 36: Making travel arrangements
    6 Practices
  37. Unit 37: Asking for directions
    7 Practices
  38. Unit 38: Describing your stay
    10 Practices
  39. Unit 39: Vocabulary (eating out, food, and drink)
    2 Practices
  40. Unit 40: Conferences and visitors
    10 Practices
  41. Unit 41: Dining and hospitality
    6 Practices
  42. Unit 42: Informal phone calls
    13 Practices
  43. Unit 43: Formal phone calls
    10 Practices
  44. Unit 44: Writing a résumé
    8 Practices
  45. Unit 45: Making plans
    7 Practices
  46. Unit 46: Vocabulary (communication and emails)
    3 Practices
  47. Unit 47: Emailing a client
    7 Practices
Lesson 34 of 47
In Progress

Unit 34: Dealing with complaints

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